Use of our website
The following aspects of your privacy are related specifically to use of our website.
Cookies
- Our website uses a technology called cookies for the following purposes:
- Tailoring the web site to you as an individual by remembering your preferences.
Monitoring web site traffic and identifying which pages are being used. This allows us to improve our web site by better understanding how it is used.
Overall, cookies help us provide you with a better web site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.
The cookies we use are:
Functional
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Statistics
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Controlling your personal information
Whenever you provide us with personal information we will use the details you provide in reference to that specific enquiry or sales transaction.
You may also choose to let us contact you from time to time with details of offers or promotions which may also be of interest to you. If you have previously agreed to us using your personal information in this way, you may change your mind at any time by writing to us: Alex Jones, Chesham Moor, Moor Road, Chesham, HP5 1SE or emailing us at Chesham Moor .
You can also use the “opt-out” or “unsubscribe” link in any marketing email you receive from us.
Data subject access requests
You have the right to request a copy of any personal information which we hold about you. We may need to confirm your identity before any information is released to you. We will try and verify your identity using personal data that we already have but may require other forms of identification or permission details if you are requesting the information on behalf of another data subject. We can extend this response time to three months if the request is complex and involves other data subjects. If we need more time, we will advise you.
We will respond within one month, giving you a copy of your data, why we have it, who it could be disclosed to, the categories of data it involves, and it will be in a format that you can access easily. You have the right to clarify and correct the information as necessary. It can be deleted provided that it is not required for legal or public interest reasons. If your request is more complex, for example it involves other data subjects and we need their consent to release the relevant information we can extend our response time to three months, but we will inform you of this. If they do not give their consent, we will anonymise this data or remove the relevant detail before sending this to you. We will not charge for data subject access requests unless they are excessive or manifestly unfounded. Then we will charge for administrative time only.
If you would like a copy of the information we hold about you, contact us by post, Chesham Town Council, Chesham, Buckinghamshire, HP5 1DS or you can email Chesham Town Council.
Retention of information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our data retention policy considers the amount of data, its nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the processing purposes and if these can be achieved by other means and legal requirements.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you. You will not be recognisable as a natural living person from this anonymised data.Many of our customers leave and return to us from time to time. We therefore retain their personal details once they are no longer active customers so that it is unnecessary for them to provide us with the same information multiple times.
We retain the personal information described above for a period of 6 years after our final contact or sales transaction with you, after which the records are permanently deleted. However, if you have opted-in to being contacted for marketing, your email address will remain on our mailing list until you opt-out.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have physical, electronic and managerial procedures to safeguard and secure the information we collect and process, both online and in person.
All data we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls.
If – despite our security measures and safeguards – we detect a security breach, we have procedures in place to deal with any suspected personal data breach and will notify you and any supervisory body of a breach if we are legally required to.
Concerns, comments and feedback
If you have any concerns about your data, or any comments or feedback about our services then please email us and we will do our best to help you
If you have any concerns about how your data is being used or processed and we have not been able to help you, then you can contact the ICO. Ways to report concerns are detailed on their website: https://ico.org.uk/concerns/
This cookie policy was last updated 5 February, 2025